A well designed architecture can only generate high quality benefits for a company when the service management and operational processes are well structured, implemented in applications and continuously developed and improved. The processes of the IT-management also decide how safe, efficient and profitable the digital services and infrastructures are.
We offer the following services:
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ServiceOpsCheck
Checking where the company’s processes currently stand or if one even exists, which requirements exist, and which actions have priority -
ServiceOpsConcept
Development of a holistic concept with all aspects on the same service strategy, service design, service planning and service operations -
ServiceOpsFocusConcept
Development of dedicated concepts for specific tasks, risks, and vulnerabilities (possibly based on ServiceOpsCheck)
Topics might include security incident management & CERT, service continuity management, asset handling.
In the services stated above, the following topics are addressed:
- Holistic concept service and operations management
- Core processes service management
(e.g. incident, change, asset, config.) - Documentation management
- Project management
- Architecture management
- Procurement processes
- Contract management
- Arrangements with external service providers
- Service level definition and reporting
- Identity and access management
- Operations management with aspects such event management and monitoring